Service design and requirements definition for a digital service concept

Maalausteho Oy serves building companies, housing associations, municipal authorities, private individuals and organisations by painting all types of exterior surfaces in maintenance and new constructions.

For the new business idea of Maalausteho, we implemented the service design of the digital service concept, UI/UX design and requirements specification, UI/UX design and features and technical design specifications.

The project started with a joint workshop with the client to discuss the objectives of the new service, target groups, users and user needs . MeKiwi carried out a service design of the customer journeys and designed the initial user interface for the new digital service. The final design was discussed with the client, after which MeKiwi made the desired changes and implemented the new user interface based on the design. The UI was designed using the Sketch software to create a clickable demo version of the interface. Once the functionalities of the digital service were clear, MeKiwi carried out a detailed feature definition and technical requirements specification for the service.

The best digital services are created when service design, feature definition and technical design are integrated into a coherent unit that focuses on the end user.

Jonne Riihimäki

CEO, Maalausteho Oy

“I was really happy and things went as I expected. Even though I didn’t have a clear idea of where to start, MeKiwi had the tools to take the planning process forward.
The questions asked during the design process were good and the team and people on the graphics and technical specification side were competent and skilled. The development was flexible and we were part of the same team, which was motivating for us as a customer.
The result of the specification matched our expectations and the functional clickable UI design in Sketch software was really valid and important for the demo. You immediately got a feel of what the final interface and software could be.
It’ nice to work with good people.”